PAYMENT POLICY

By accessing, browsing and using this site, including but not limited to ordering and using products sold on this site, you are acknowledging that you have read, understand and agree to (without limitation or qualification) the following legal terms and conditions. A link to this page is provided during the check-out process. Clicking the check box during the check out process is required for order completion and confirms that you have read and agree to these terms.
Website Payment: We accept American Express, Visa, Discover, Mastercard, and ACH payments through our Salesforce.com third party checkout process.

Credit Card Billing: After order placement, a payment request will be made via Authorize.net payment gateway to the card issuing bank. Immediate credit card or ACH charges will take place as prepayment is required before products can be shipped.

Domestic Shipping: We ship FedEx Overnight Delivery with Delivery Confirmation to the shipping address the customer provides on the Salesforce.com checkout page. Please note that while FedEx Overnight delivery is a designated overnight shipping service, due to potential whether or special carrier circumstances, it is not a guarantee. Please contact FedEx or your local FedEx office for their shipping policy. Overnight deliveries may be substantially delayed during the holiday season. FedEx does not deliver mail on Federal holidays or when closed due to national disasters or inclement weather.

International Shipping: We ship via select carriers to a limited number of countries to the shipping address provided by the customer. International shipments do not get delivered during national disaster occurrences or inclement weather. Standard time in transit to the receiving country for this service is approximately 7-10 business days. However, once a package arrives in a country, delivery may be delayed by customs for up to several days. Liveyon has no control over customs delays and cannot expedite the release of packages from customs. International packages are delivered to your door by your local courier. Please monitor the tracking information provided in your shipping confirmation email to keep track of the location of your package. The customer is responsible for all import, duty, customs, clearance and VAT fees levied by the receiving government and/or courier. Our fees are based on those charged by selected carrier chosen for delivery to the customer’s country.

Sales: Sale start and finish times are based on the Pacific Standard Time clock. Cut-off time for pick-up and next day delivery is 4:00pm and 1:00pm, respectively.

Pick-up Lead Time: Following placement of your order for elected pick-ups, please allow approximately 1 hour for us to prepare your order. A shipping confirmation notice is e-mailed after orders are shipped. If you do not receive one, please check your spam folder and/or adjust your e-mail filter settings. All FedEx tracking numbers for packages that have gone out will be updated on your account by 6pm PST.

Shipping Insurance: FedEx offers limited insurance coverage against loss or refunds for late deliveries. Liveyon LLC is not responsible for events outside of our control such as packages damaged, lost, tampered with, rifled through or misdirected by FedEx or stolen by a third party after delivery.

Cancellations: Orders can be canceled at any point prior to shipping. Our products are temperature sensitive biologics products, hence it cannot be canceled or returned after it’s left our facility.

Refunds & Returns: All sales are final. We do not accept returns or exchanges due to the nature of our products.

Refusal of Service: Liveyon, in its sole discretion, reserves the right to refuse service to anyone, at anytime, with or without cause or reason.

Volume Discounts: If you are interested in purchasing in larger volumes of 10 vials or more, please contact us at support@liveyon.com. Inquiries from licensed physician with valid NPI#s only will be considered.

Sales Restrictions: Liveyon products are only available through physicians only. The purchase of our products directly from patient/non-licensed physician is strictly forbidden. If you are a prospective patient and would like to inquire about local physicians who administer our products please send an email to info@liveyon.com.

Disclaimers: It is expressly understood that any technical or other advice furnished by Liveyon with reference to the use of its products is given gratis and we assume no obligation or liability for the advice given or results obtained, all such advice being given and accepted at your risk. Our products are intended for homologous use only as indicated by the label. Liveyon LLC is not responsible for the use of its products in a manner other than directed on the product use guide. These products are not intended for use for other than intra-articular injections.

Site Use Restrictions and Ownership of Content: All material and information on this website is owned by Liveyon LLC and is protected under copyright law. Content may not be copied, downloaded, displayed, distributed, posted, published or reproduced in any form absent the express written permission of Liveyon LLC. It is provided strictly for the personal use of the Liveyon.com viewing audience. All brand and product names appearing on this site are the trade marks or trade names of Liveyon LLC unless stated otherwise. Absent express written approval from Liveyon LLC, you may not use or reproduce trade marks or trade names.

Information Provided: Liveyon LLC has in good faith provided information on its Site which is intended to provide customers with educational, accurate and useful information; however, no representation or warranty is given with respect to completeness and accuracy of the information provided.

Links to Other Sites: If any links to other sites are provided on this site, they are provided to you absent our endorsement of or responsibility for the content of those sites, including but not limited to the products or services offered on those sites. You access them at your own risk and no liability will be attributed to Liveyon LLC.

Applicable Law and Venue: These terms and conditions, site content, and all purchases made from or business conducted with Liveyon LLC will be governed by California law.

Modification Must Be In Writing: The Terms and Conditions contained herein will be the complete and exclusive statement of the terms of the agreement between you and Liveyon LLC. No addition to, or modification of any of the Terms and Conditions will be effective unless made in writing and signed by the CEO of Liveyon LLC.

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Medical Professional Viewing Only (Disclaimer)


This site was intended for education purposes only and strictly for use by medical professionals. The FDA recently re-confirmed, there is only one registered stem cell product, and while there is enormous promise in stem cell therapies, and thousands of ongoing experimental applications trying to establish efficacy, these are not at the point where they would meet the scientific standard.
The FDA has stated:
Stem cells, like other medical products that are intended to treat, cure or prevent disease, generally require FDA approval before they can be marketed. FDA has not approved any stem cell-based products for use, other than cord blood-derived hematopoietic progenitor cells (blood forming stem cells) for certain indications.
http://www.fda.gov/AboutFDA/Transparency/Basics/ucm194655.htm
This site is not intended for consumers.
If you are considering stem cell treatment in the U.S., ask your physician if the necessary FDA approval has been obtained or if you will be part of an FDA-regulated clinical study. This also applies if the stem cells are your own. Even if the cells are yours, there are safety risks, including risks introduced when the cells are manipulated after removal.
“There is a potential safety risk when you put cells in an area where they are not performing the same biological function as they were when in their original location in the body.” Cells in a different environment may multiply, form tumors, or may leave the site you put them in and migrate somewhere else.
If you are considering having stem cell treatment in another country, learn all you can about regulations covering the products in that country. Exercise caution before undergoing treatment with a stem cell-based product in a country that—unlike the U.S.—may not require clinical studies designed to demonstrate that the product is safe and effective. FDA does not regulate stem cell treatments used solely in countries other than the United States and typically has little information about foreign establishments or their stem cell products.
http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm286155.htm
Stem cell therapies have enormous promise, but the science in each use is still in the developmental stage. Professional judgment and expertise is needed in using stem cells for any therapeutic use, and we urge anyone embarking on the use of stem cell therapies to consult the national health data bases to evaluate current information from clinical trials and the FDA websites on human tissue should also be consulted to get its current evaluation of any therapy.